MovieChats: Chat like Humans in a Closed Domain
Published in ACL, 2020
Being able to perform in-depth chat with humans in a closed domain is a precondition before an open-domain chatbot can be ever claimed. In this work, we take a close look at the movie domain and present a large-scale high-quality corpus with fine-grained annotations in hope of pushing the limit of movie-domain chatbots. We propose a unified, readily scalable neural approach which reconciles all subtasks like intent prediction and knowledge retrieval. The model is first pretrained on the huge general-domain data, then finetuned on our corpus. We show this simple neural approach trained on high-quality data is able to outperform commercial systems replying on complex rules. On both the static and interactive tests, we find responses generated by our system exhibits remarkably good engagement and sensibleness close to human-written ones. We further analyze the limits of our work and point out potential directions for future work